Feature 4: Implement Ticket Templates

Add ticket template system for quick ticket creation:

- Created TemplateModel.php with full CRUD operations for templates
- Added get_template.php API endpoint to fetch template data
- Updated TicketController to load templates in create() method
- Modified CreateTicketView.php to include template selector dropdown
- Added loadTemplate() JavaScript function to populate form fields
- Templates include: title, description, category, type, and default priority
- Database already seeded with default templates (Hardware Failure, Software Installation, Network Issue, Maintenance Request)

Users can now select from predefined templates when creating tickets, speeding up common ticket creation workflows.

🤖 Generated with [Claude Code](https://claude.com/claude-code)

Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>

views/CreateTicketView.php

@@ -24,6 +24,20 @@
         
         <form method="POST" action="<?php echo $GLOBALS['config']['BASE_URL']; ?>/ticket/create" class="ticket-form">
             <div class="ticket-details">
+                <div class="detail-group">
+                    <label for="template">Use Template (Optional)</label>
+                    <select id="templateSelect" class="editable" onchange="loadTemplate()">
+                        <option value="">-- No Template --</option>
+                        <?php if (isset($templates) && !empty($templates)): ?>
+                            <?php foreach ($templates as $template): ?>
+                                <option value="<?php echo $template['template_id']; ?>">
+                                    <?php echo htmlspecialchars($template['template_name']); ?>
+                                </option>
+                            <?php endforeach; ?>
+                        <?php endif; ?>
+                    </select>
+                </div>
+
                 <div class="detail-group">
                     <label for="title">Title</label>
                     <input type="text" id="title" name="title" class="editable" required>