Feature 4: Implement Ticket Templates

Add ticket template system for quick ticket creation:

- Created TemplateModel.php with full CRUD operations for templates
- Added get_template.php API endpoint to fetch template data
- Updated TicketController to load templates in create() method
- Modified CreateTicketView.php to include template selector dropdown
- Added loadTemplate() JavaScript function to populate form fields
- Templates include: title, description, category, type, and default priority
- Database already seeded with default templates (Hardware Failure, Software Installation, Network Issue, Maintenance Request)

Users can now select from predefined templates when creating tickets, speeding up common ticket creation workflows.

🤖 Generated with [Claude Code](https://claude.com/claude-code)

Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>

controllers/TicketController.php

@@ -5,6 +5,7 @@ require_once dirname(__DIR__) . '/models/CommentModel.php';
 require_once dirname(__DIR__) . '/models/AuditLogModel.php';
 require_once dirname(__DIR__) . '/models/UserModel.php';
 require_once dirname(__DIR__) . '/models/WorkflowModel.php';
+require_once dirname(__DIR__) . '/models/TemplateModel.php';
 
 class TicketController {
     private $ticketModel;
@@ -12,6 +13,7 @@ class TicketController {
     private $auditLogModel;
     private $userModel;
     private $workflowModel;
+    private $templateModel;
     private $envVars;
 
     public function __construct($conn) {
@@ -20,6 +22,7 @@ class TicketController {
         $this->auditLogModel = new AuditLogModel($conn);
         $this->userModel = new UserModel($conn);
         $this->workflowModel = new WorkflowModel($conn);
+        $this->templateModel = new TemplateModel($conn);
         
         // Load environment variables for Discord webhook
         $envPath = dirname(__DIR__) . '/.env';
@@ -95,6 +98,7 @@ class TicketController {
             // Validate input
             if (empty($ticketData['title'])) {
                 $error = "Title is required";
+                $templates = $this->templateModel->getAllTemplates();
                 include dirname(__DIR__) . '/views/CreateTicketView.php';
                 return;
             }
@@ -116,10 +120,14 @@ class TicketController {
                 exit;
             } else {
                 $error = $result['error'];
+                $templates = $this->templateModel->getAllTemplates();
                 include dirname(__DIR__) . '/views/CreateTicketView.php';
                 return;
             }
         } else {
+            // Get all templates for the template selector
+            $templates = $this->templateModel->getAllTemplates();
+
             // Display the create ticket form
             include dirname(__DIR__) . '/views/CreateTicketView.php';
         }