update status's on tickets

migrations/MIGRATION_009_INSTRUCTIONS.md

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+# Migration 009: Simplify Status Workflow
+
+This migration removes the "Resolved" status and adds a "Pending" status to the ticket system.
+
+## Status Changes
+
+### Before (4 statuses):
+- Open
+- In Progress
+- **Resolved** ❌ (being removed)
+- Closed
+
+### After (4 statuses):
+- Open
+- **Pending** ✅ (new)
+- In Progress
+- Closed
+
+## What "Pending" Means
+
+**Pending** status indicates a ticket is waiting on:
+- External dependencies
+- Third-party responses
+- Parts/equipment to arrive
+- Customer information
+- Approval from another team
+
+Unlike "In Progress" which means active work is happening, "Pending" means the ticket is blocked and waiting.
+
+## Running the Migration
+
+On the tinkertickets server, run:
+
+```bash
+cd /var/www/html/tinkertickets/migrations
+mysql -h 10.10.10.50 -u tinkertickets -p'&*woX!5R$x8Tyrm7zNxC' ticketing_system < 009_simplify_status_workflow.sql
+```
+
+## What the Migration Does
+
+1. Updates any existing tickets with status "Resolved" to "Closed"
+2. Deletes all status transitions involving "Resolved"
+3. Creates new workflow with "Pending" status
+4. Sets up the following allowed transitions:
+
+### New Workflow Transitions:
+
+**From Open:**
+- → Pending (no comment required)
+- → In Progress (no comment required)
+- → Closed (requires comment)
+
+**From Pending:**
+- → Open (no comment required)
+- → In Progress (no comment required)
+- → Closed (requires comment)
+
+**From In Progress:**
+- → Open (no comment required)
+- → Pending (no comment required)
+- → Closed (requires comment)
+
+**From Closed:**
+- → Open (requires comment - explain why reopening)
+- → In Progress (no comment required)
+
+## CSS Updates
+
+The following CSS files have been updated:
+- ✅ `/assets/css/dashboard.css` - Added `.status-Pending` styling with purple color (#9c27b0) and pause icon
+- ✅ `/assets/css/ticket.css` - Added `.status-Pending` styling
+
+## Visual Appearance
+
+The Pending status will display as:
+```
+[⏸ PENDING]
+```
+- Purple color border and text
+- Pause icon (⏸) to indicate waiting state
+- Terminal-style glow effect
+
+## Verification
+
+After running the migration, verify:
+
+1. Check that all tickets previously marked "Resolved" are now "Closed":
+   ```sql
+   SELECT COUNT(*) FROM tickets WHERE status = 'Resolved';  -- Should be 0
+   SELECT COUNT(*) FROM tickets WHERE status = 'Closed';
+   ```
+
+2. Check new transitions exist:
+   ```sql
+   SELECT from_status, to_status FROM status_transitions
+   WHERE from_status = 'Pending' OR to_status = 'Pending'
+   ORDER BY from_status, to_status;
+   ```
+
+3. Test creating a new ticket and changing its status to Pending in the UI
+
+## Rollback (if needed)
+
+If you need to rollback this migration:
+
+```sql
+-- Restore Resolved status transitions
+DELETE FROM status_transitions WHERE from_status = 'Pending' OR to_status = 'Pending';
+
+INSERT INTO status_transitions (from_status, to_status, requires_comment) VALUES
+    ('In Progress', 'Resolved', FALSE),
+    ('Resolved', 'Closed', FALSE),
+    ('Resolved', 'In Progress', TRUE),
+    ('Open', 'Resolved', FALSE);
+
+-- Update any Pending tickets to Open
+UPDATE tickets SET status = 'Open' WHERE status = 'Pending';
+```