update status's on tickets

migrations/009_simplify_status_workflow.sql

@@ -0,0 +1,43 @@
+-- Migration 009: Simplify status workflow
+-- Removes "Resolved" status and adds "Pending" status
+-- Keeps only: Open, Pending, In Progress, Closed
+
+-- First, update any existing tickets with "Resolved" status to "Closed"
+UPDATE tickets SET status = 'Closed' WHERE status = 'Resolved';
+
+-- Delete all existing transitions with "Resolved"
+DELETE FROM status_transitions WHERE from_status = 'Resolved' OR to_status = 'Resolved';
+
+-- Clear all existing transitions to rebuild clean workflow
+DELETE FROM status_transitions;
+
+-- Define new simplified workflow with Pending status
+-- OPEN transitions
+INSERT INTO status_transitions (from_status, to_status, requires_comment, requires_admin) VALUES
+    ('Open', 'Pending', FALSE, FALSE),           -- Waiting on external dependency
+    ('Open', 'In Progress', FALSE, FALSE),       -- Start work
+    ('Open', 'Closed', TRUE, FALSE);             -- Close without work (duplicate, won't fix, etc.)
+
+-- PENDING transitions
+INSERT INTO status_transitions (from_status, to_status, requires_comment, requires_admin) VALUES
+    ('Pending', 'Open', FALSE, FALSE),           -- Unblock and reopen
+    ('Pending', 'In Progress', FALSE, FALSE),    -- Start work while pending
+    ('Pending', 'Closed', TRUE, FALSE);          -- Close while pending
+
+-- IN PROGRESS transitions
+INSERT INTO status_transitions (from_status, to_status, requires_comment, requires_admin) VALUES
+    ('In Progress', 'Open', FALSE, FALSE),       -- Stop work, back to queue
+    ('In Progress', 'Pending', FALSE, FALSE),    -- Blocked by external dependency
+    ('In Progress', 'Closed', TRUE, FALSE);      -- Complete and close
+
+-- CLOSED transitions
+INSERT INTO status_transitions (from_status, to_status, requires_comment, requires_admin) VALUES
+    ('Closed', 'Open', TRUE, FALSE),             -- Reopen (requires explanation)
+    ('Closed', 'In Progress', FALSE, FALSE);     -- Reopen and start work immediately
+
+-- Verify new transitions
+SELECT 'New Status Transitions:' as info;
+SELECT from_status, to_status, requires_comment, requires_admin
+FROM status_transitions
+WHERE is_active = TRUE
+ORDER BY from_status, to_status;