update status's on tickets

2026-01-08 13:02:52 -05:00
parent d6dae6825c
commit 1bd329ac1b
4 changed files with 177 additions and 15 deletions
--- a/migrations/009_simplify_status_workflow.sql
+++ b/migrations/009_simplify_status_workflow.sql
@@ -0,0 +1,43 @@
+-- Migration 009: Simplify status workflow
+-- Removes "Resolved" status and adds "Pending" status
+-- Keeps only: Open, Pending, In Progress, Closed
+
+-- First, update any existing tickets with "Resolved" status to "Closed"
+UPDATE tickets SET status = 'Closed' WHERE status = 'Resolved';
+
+-- Delete all existing transitions with "Resolved"
+DELETE FROM status_transitions WHERE from_status = 'Resolved' OR to_status = 'Resolved';
+
+-- Clear all existing transitions to rebuild clean workflow
+DELETE FROM status_transitions;
+
+-- Define new simplified workflow with Pending status
+-- OPEN transitions
+INSERT INTO status_transitions (from_status, to_status, requires_comment, requires_admin) VALUES
+    ('Open', 'Pending', FALSE, FALSE),           -- Waiting on external dependency
+    ('Open', 'In Progress', FALSE, FALSE),       -- Start work
+    ('Open', 'Closed', TRUE, FALSE);             -- Close without work (duplicate, won't fix, etc.)
+
+-- PENDING transitions
+INSERT INTO status_transitions (from_status, to_status, requires_comment, requires_admin) VALUES
+    ('Pending', 'Open', FALSE, FALSE),           -- Unblock and reopen
+    ('Pending', 'In Progress', FALSE, FALSE),    -- Start work while pending
+    ('Pending', 'Closed', TRUE, FALSE);          -- Close while pending
+
+-- IN PROGRESS transitions
+INSERT INTO status_transitions (from_status, to_status, requires_comment, requires_admin) VALUES
+    ('In Progress', 'Open', FALSE, FALSE),       -- Stop work, back to queue
+    ('In Progress', 'Pending', FALSE, FALSE),    -- Blocked by external dependency
+    ('In Progress', 'Closed', TRUE, FALSE);      -- Complete and close
+
+-- CLOSED transitions
+INSERT INTO status_transitions (from_status, to_status, requires_comment, requires_admin) VALUES
+    ('Closed', 'Open', TRUE, FALSE),             -- Reopen (requires explanation)
+    ('Closed', 'In Progress', FALSE, FALSE);     -- Reopen and start work immediately
+
+-- Verify new transitions
+SELECT 'New Status Transitions:' as info;
+SELECT from_status, to_status, requires_comment, requires_admin
+FROM status_transitions
+WHERE is_active = TRUE
+ORDER BY from_status, to_status;
--- a/migrations/MIGRATION_009_INSTRUCTIONS.md
+++ b/migrations/MIGRATION_009_INSTRUCTIONS.md
@@ -0,0 +1,118 @@
+# Migration 009: Simplify Status Workflow
+
+This migration removes the "Resolved" status and adds a "Pending" status to the ticket system.
+
+## Status Changes
+
+### Before (4 statuses):
+- Open
+- In Progress
+- **Resolved** ❌ (being removed)
+- Closed
+
+### After (4 statuses):
+- Open
+- **Pending** ✅ (new)
+- In Progress
+- Closed
+
+## What "Pending" Means
+
+**Pending** status indicates a ticket is waiting on:
+- External dependencies
+- Third-party responses
+- Parts/equipment to arrive
+- Customer information
+- Approval from another team
+
+Unlike "In Progress" which means active work is happening, "Pending" means the ticket is blocked and waiting.
+
+## Running the Migration
+
+On the tinkertickets server, run:
+
+```bash
+cd /var/www/html/tinkertickets/migrations
+mysql -h 10.10.10.50 -u tinkertickets -p'&*woX!5R$x8Tyrm7zNxC' ticketing_system < 009_simplify_status_workflow.sql
+```
+
+## What the Migration Does
+
+1. Updates any existing tickets with status "Resolved" to "Closed"
+2. Deletes all status transitions involving "Resolved"
+3. Creates new workflow with "Pending" status
+4. Sets up the following allowed transitions:
+
+### New Workflow Transitions:
+
+**From Open:**
+- → Pending (no comment required)
+- → In Progress (no comment required)
+- → Closed (requires comment)
+
+**From Pending:**
+- → Open (no comment required)
+- → In Progress (no comment required)
+- → Closed (requires comment)
+
+**From In Progress:**
+- → Open (no comment required)
+- → Pending (no comment required)
+- → Closed (requires comment)
+
+**From Closed:**
+- → Open (requires comment - explain why reopening)
+- → In Progress (no comment required)
+
+## CSS Updates
+
+The following CSS files have been updated:
+- ✅ `/assets/css/dashboard.css` - Added `.status-Pending` styling with purple color (#9c27b0) and pause icon
+- ✅ `/assets/css/ticket.css` - Added `.status-Pending` styling
+
+## Visual Appearance
+
+The Pending status will display as:
+```
+[⏸ PENDING]
+```
+- Purple color border and text
+- Pause icon (⏸) to indicate waiting state
+- Terminal-style glow effect
+
+## Verification
+
+After running the migration, verify:
+
+1. Check that all tickets previously marked "Resolved" are now "Closed":
+   ```sql
+   SELECT COUNT(*) FROM tickets WHERE status = 'Resolved';  -- Should be 0
+   SELECT COUNT(*) FROM tickets WHERE status = 'Closed';
+   ```
+
+2. Check new transitions exist:
+   ```sql
+   SELECT from_status, to_status FROM status_transitions
+   WHERE from_status = 'Pending' OR to_status = 'Pending'
+   ORDER BY from_status, to_status;
+   ```
+
+3. Test creating a new ticket and changing its status to Pending in the UI
+
+## Rollback (if needed)
+
+If you need to rollback this migration:
+
+```sql
+-- Restore Resolved status transitions
+DELETE FROM status_transitions WHERE from_status = 'Pending' OR to_status = 'Pending';
+
+INSERT INTO status_transitions (from_status, to_status, requires_comment) VALUES
+    ('In Progress', 'Resolved', FALSE),
+    ('Resolved', 'Closed', FALSE),
+    ('Resolved', 'In Progress', TRUE),
+    ('Open', 'Resolved', FALSE);
+
+-- Update any Pending tickets to Open
+UPDATE tickets SET status = 'Open' WHERE status = 'Pending';
+```