Update README.md and add debug error handlers

- Completely rewrote README with all new features and admin routes - Cleaned up remaining migration files - Added detailed PHP error/exception handlers to dependencies API to help debug the 500 error Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
2026-01-20 17:25:54 -05:00
parent 7462d7c509
commit 08d6808bc3
6 changed files with 145 additions and 281 deletions
--- a/README.md
+++ b/README.md
@@ -2,89 +2,127 @@

 A feature-rich PHP-based ticketing system designed for tracking and managing data center infrastructure issues with enterprise-grade workflow management.

-## ✨ Core Features
+## Core Features

-### 📊 Dashboard & Ticket Management
+### Dashboard & Ticket Management
 - **Smart Dashboard**: Sortable columns, advanced filtering by status/priority/category/type
 - **Full-Text Search**: Search across tickets, descriptions, and metadata
- **Ticket Assignment**: Assign tickets to specific users with "Assigned To" column
+- **Ticket Assignment**: Assign tickets to specific users with quick-assign from dashboard
 - **Priority Tracking**: P1 (Critical) to P5 (Minimal Impact) with color-coded indicators
 - **Custom Categories**: Hardware, Software, Network, Security, General
 - **Ticket Types**: Maintenance, Install, Task, Upgrade, Issue, Problem
+- **Export**: Export selected tickets to CSV or JSON format

-### 🔄 Workflow Management
+### Workflow Management
 - **Status Transitions**: Enforced workflow rules (Open → Pending → In Progress → Closed)
+- **Workflow Designer**: Visual admin UI at `/admin/workflow` to configure transitions
 - **Workflow Validation**: Server-side validation prevents invalid status changes
 - **Admin Controls**: Certain transitions can require admin privileges
 - **Comment Requirements**: Optional comment requirements for specific transitions
+
+### Collaboration Features
+- **Markdown Comments**: Full Markdown support with live preview and toolbar
+- **@Mentions**: Tag users in comments with autocomplete
+- **File Attachments**: Upload files to tickets with drag-and-drop support
+- **Ticket Dependencies**: Link tickets as blocks/blocked-by/relates-to/duplicates
 - **Activity Timeline**: Complete audit trail of all ticket changes

-### 💬 Collaboration Features
- **Markdown Comments**: Full Markdown support with live preview
- **User Tracking**: Tracks who created, updated, and assigned tickets
- **Activity Timeline**: Shows all ticket events (creates, updates, assignments, comments)
- **Real-time Updates**: AJAX-powered updates without page refreshes
-
-### 🎫 Ticket Templates
+### Ticket Templates
+- **Template Management**: Admin UI at `/admin/templates` to create/edit templates
 - **Quick Creation**: Pre-configured templates for common issues
- **Default Templates**: Hardware Failure, Software Installation, Network Issue, Maintenance
 - **Auto-fill**: Templates populate title, description, category, type, and priority

-### 👥 User Management & Authentication
+### Recurring Tickets
+- **Scheduled Tickets**: Automatically create tickets on a schedule
+- **Admin UI**: Manage at `/admin/recurring-tickets`
+- **Flexible Scheduling**: Daily, weekly, or monthly recurrence
+- **Cron Integration**: Run `cron/create_recurring_tickets.php` to process
+
+### Custom Fields
+- **Per-Category Fields**: Define custom fields for specific ticket categories
+- **Admin UI**: Manage at `/admin/custom-fields`
+- **Field Types**: Text, textarea, select, checkbox, date, number
+- **Required Fields**: Mark fields as required for validation
+
+### User Management & Authentication
 - **SSO Integration**: Authelia authentication with LLDAP backend
 - **Role-Based Access**: Admin and standard user roles
- **User Display Names**: Support for display names and usernames
- **Session Management**: Secure PHP session handling
+- **User Activity**: View per-user stats at `/admin/user-activity`
+- **Session Management**: Secure PHP session handling with timeout

-### ⚡ Bulk Actions (Admin Only)
+### Bulk Actions (Admin Only)
 - **Bulk Close**: Close multiple tickets at once
 - **Bulk Assign**: Assign multiple tickets to a user
 - **Bulk Priority**: Change priority for multiple tickets
- **Operation Tracking**: All bulk operations logged in audit trail
+- **Bulk Status**: Change status for multiple tickets

-### 🔔 Notifications
+### Admin Pages
+| Route | Description |
+|-------|-------------|
+| `/admin/recurring-tickets` | Manage recurring ticket schedules |
+| `/admin/custom-fields` | Define custom fields per category |
+| `/admin/workflow` | Visual workflow transition designer |
+| `/admin/templates` | Create and edit ticket templates |
+| `/admin/audit-log` | Browse all audit log entries |
+| `/admin/user-activity` | View per-user activity statistics |
+
+### Notifications
 - **Discord Integration**: Webhook notifications for ticket creation and updates
 - **Rich Embeds**: Color-coded priority indicators and ticket links
- **Change Tracking**: Detailed notification of what changed

-### 🎨 User Interface
- **Dark Mode**: Full dark mode support with proper contrast
- **Responsive Design**: Works on desktop and mobile devices
- **Clean Layout**: Modern, intuitive interface
- **Hamburger Menu**: Quick access to ticket actions (priority, category, type)
+### Security Features
+- **CSRF Protection**: Token-based protection on all forms
+- **Rate Limiting**: API rate limiting to prevent abuse
+- **Security Headers**: CSP, X-Frame-Options, X-Content-Type-Options
+- **SQL Injection Prevention**: All queries use prepared statements
+- **XSS Protection**: All output properly escaped
+- **Audit Logging**: Complete audit trail of all actions

-## 🏗️ Technical Architecture
+## Technical Architecture

 ### Backend
 - **Language**: PHP 7.4+
 - **Database**: MariaDB/MySQL
 - **Architecture**: MVC pattern with models, views, controllers
- **ORM**: Custom database abstraction layer

 ### Frontend
 - **HTML5/CSS3**: Semantic markup with modern CSS
 - **JavaScript**: Vanilla JS with Fetch API for AJAX
- **Markdown**: marked.js for Markdown rendering
- **Icons**: Unicode emoji icons
+- **Markdown**: Custom markdown parser with toolbar

-### Database Schema
- **tickets**: Core ticket data with user tracking
- **comments**: Markdown-supported comments
- **users**: User accounts synced from LLDAP
- **audit_log**: Complete audit trail with JSON details
- **status_transitions**: Workflow configuration
- **ticket_templates**: Reusable ticket templates
- **bulk_operations**: Tracking for bulk admin operations
+### Database Tables
+| Table | Purpose |
+|-------|---------|
+| `tickets` | Core ticket data |
+| `ticket_comments` | Markdown-supported comments |
+| `ticket_attachments` | File attachment metadata |
+| `ticket_dependencies` | Ticket relationships |
+| `users` | User accounts synced from LLDAP |
+| `user_preferences` | User settings and preferences |
+| `audit_log` | Complete audit trail |
+| `status_transitions` | Workflow configuration |
+| `ticket_templates` | Reusable ticket templates |
+| `recurring_tickets` | Scheduled ticket definitions |
+| `custom_field_definitions` | Custom field schemas |
+| `custom_field_values` | Custom field data per ticket |
+| `saved_filters` | User-saved dashboard filters |

 ### API Endpoints
- `/api/update_ticket.php` - Update ticket with workflow validation
- `/api/assign_ticket.php` - Assign ticket to user
- `/api/add_comment.php` - Add comment to ticket
- `/api/get_template.php` - Fetch ticket template
- `/api/get_users.php` - Get user list for assignments
- `/api/bulk_operation.php` - Perform bulk operations (admin only)
+| Endpoint | Method | Description |
+|----------|--------|-------------|
+| `/api/update_ticket.php` | POST | Update ticket with workflow validation |
+| `/api/assign_ticket.php` | POST | Assign ticket to user |
+| `/api/add_comment.php` | POST | Add comment to ticket |
+| `/api/get_template.php` | GET | Fetch ticket template |
+| `/api/get_users.php` | GET | Get user list for assignments |
+| `/api/bulk_operation.php` | POST | Perform bulk operations |
+| `/api/ticket_dependencies.php` | GET/POST/DELETE | Manage ticket dependencies |
+| `/api/upload_attachment.php` | GET/POST | List or upload attachments |
+| `/api/delete_attachment.php` | POST/DELETE | Delete attachment |
+| `/api/export_tickets.php` | GET | Export tickets to CSV/JSON |
+| `/api/check_duplicates.php` | GET | Check for duplicate tickets |

-## 🚀 Setup & Configuration
+## Setup & Configuration

 ### 1. Environment Configuration

@@ -99,47 +137,32 @@ DISCORD_WEBHOOK_URL=https://discord.com/api/webhooks/...

 ### 2. Database Setup

-Run migrations in order:
+The database schema is managed through migrations. For a fresh install, run all migrations in order using the migration runner.
+
+### 3. Cron Jobs
+
+Add to crontab for recurring tickets:
 ```bash
-# Navigate to project directory
-cd /root/code/tinker_tickets
-
-# Run each migration
-mysql -h 10.10.10.50 -u tinkertickets -p ticketing_system < migrations/001_initial_schema.sql
-mysql -h 10.10.10.50 -u tinkertickets -p ticketing_system < migrations/007_add_ticket_assignment.sql
-mysql -h 10.10.10.50 -u tinkertickets -p ticketing_system < migrations/008_add_status_workflows.sql
-mysql -h 10.10.10.50 -u tinkertickets -p ticketing_system < migrations/009_add_ticket_templates.sql
-mysql -h 10.10.10.50 -u tinkertickets -p ticketing_system < migrations/010_add_bulk_operations.sql
-mysql -h 10.10.10.50 -u tinkertickets -p ticketing_system < migrations/011_remove_view_tracking.sql
+# Run every hour to create scheduled recurring tickets
+0 * * * * php /var/www/html/tinkertickets/cron/create_recurring_tickets.php
 ```

-### 3. Web Server Configuration
-
-**Apache Configuration** (recommended):
-```apache
-<VirtualHost *:80>
-    ServerName t.lotusguild.org
-    DocumentRoot /root/code/tinker_tickets
-
-    <Directory /root/code/tinker_tickets>
-        Options -Indexes +FollowSymLinks
-        AllowOverride All
-        Require all granted
-
-        # Enable mod_rewrite for clean URLs
-        RewriteEngine On
-        RewriteBase /
-
-        # Route ticket URLs
-        RewriteRule ^ticket/([0-9]+)$ ticket.php?id=$1 [L,QSA]
-
-        # Route ticket create
-        RewriteRule ^ticket/create$ ticket.php?action=create [L,QSA]
-    </Directory>
-</VirtualHost>
+Optional cleanup job:
+```bash
+# Run weekly to clean up orphaned upload files
+0 2 * * 0 php /var/www/html/tinkertickets/scripts/cleanup_orphan_uploads.php
 ```

-### 4. Authelia Integration
+### 4. File Uploads
+
+Ensure the `uploads/` directory exists and is writable:
+```bash
+mkdir -p /var/www/html/tinkertickets/uploads
+chown www-data:www-data /var/www/html/tinkertickets/uploads
+chmod 755 /var/www/html/tinkertickets/uploads
+```
+
+### 5. Authelia Integration

 Tinker Tickets uses Authelia for SSO. User information is passed via headers:
 - `Remote-User`: Username
@@ -149,123 +172,39 @@ Tinker Tickets uses Authelia for SSO. User information is passed via headers:

 Admin users must be in the `admins` group in LLDAP.

-## 📁 Project Structure
+## Project Structure

 ```
 tinker_tickets/
 ├── api/                    # API endpoints
-│   ├── add_comment.php
-│   ├── assign_ticket.php
-│   ├── bulk_operation.php
-│   ├── get_template.php
-│   ├── get_users.php
-│   └── update_ticket.php
-├── assets/                 # Static assets
-│   ├── css/
-│   │   ├── dashboard.css
-│   │   └── ticket.css
-│   └── js/
-│       ├── dashboard.js
-│       └── ticket.js
+├── assets/                 # Static assets (CSS, JS)
 ├── config/                 # Configuration
-│   └── config.php
 ├── controllers/            # MVC Controllers
-│   ├── DashboardController.php
-│   └── TicketController.php
+├── cron/                   # Scheduled task scripts
+├── helpers/                # Utility classes
+├── middleware/             # Request middleware
 ├── models/                 # Data models
-│   ├── AuditLogModel.php
-│   ├── BulkOperationsModel.php
-│   ├── CommentModel.php
-│   ├── TemplateModel.php
-│   ├── TicketModel.php
-│   ├── UserModel.php
-│   └── WorkflowModel.php
+├── scripts/                # Maintenance scripts
+├── uploads/                # File upload storage
 ├── views/                  # View templates
-│   ├── CreateTicketView.php
-│   ├── DashboardView.php
-│   └── TicketView.php
+│   └── admin/              # Admin panel views
 ├── migrations/             # Database migrations
-│   ├── 001_initial_schema.sql
-│   ├── 007_add_ticket_assignment.sql
-│   ├── 008_add_status_workflows.sql
-│   ├── 009_add_ticket_templates.sql
-│   ├── 010_add_bulk_operations.sql
-│   └── 011_remove_view_tracking.sql
-├── index.php              # Dashboard entry point
-├── ticket.php             # Ticket view/create entry point
-└── .env                   # Environment configuration
+├── index.php               # Main router
+└── .env                    # Environment configuration
 ```

-## 🔐 Security Features
-
- **SQL Injection Prevention**: All queries use prepared statements
- **XSS Protection**: All output is properly escaped with `htmlspecialchars()`
- **Session Security**: Secure PHP session handling
- **Admin Validation**: Server-side admin checks for privileged operations
- **Workflow Enforcement**: Status transitions validated server-side
- **Audit Logging**: Complete audit trail of all actions
-
-## 🎯 Workflow States
+## Workflow States

 ### Default Workflow
 ```
 Open → Pending → In Progress → Closed
+         ↑           ↑
+         └───────────┘
 ```

-### Workflow Configuration
-Status transitions are defined in the `status_transitions` table:
- `from_status`: Current status
- `to_status`: Target status
- `requires_comment`: Whether transition requires a comment
- `requires_admin`: Whether transition requires admin privileges
- `is_active`: Whether transition is enabled
+All states can transition to Closed (with comment).
+Closed tickets can be reopened to Open or In Progress.

-## 📝 Usage Examples
-
-### Creating a Ticket
-1. Click "New Ticket" button
-2. Select template (optional) - auto-fills common fields
-3. Fill in title, description, category, type, priority
-4. Click "Create Ticket"
-
-### Updating Ticket Status
-1. Open ticket
-2. Click status dropdown (next to priority badge)
-3. Select allowed status (workflow-validated)
-4. Confirm if comment is required
-
-### Assigning Tickets
-1. Open ticket or use dashboard bulk actions
-2. Select user from "Assigned to" dropdown
-3. Changes are auto-saved
-
-### Bulk Operations (Admin Only)
-1. Check multiple tickets on dashboard
-2. Select bulk action (Close, Assign, Change Priority)
-3. Complete operation
-4. All actions are logged in audit trail
-
-## 🔮 Roadmap
-
- ✅ Activity Timeline
- ✅ Ticket Assignment
- ✅ Status Transitions with Workflows
- ✅ Ticket Templates
- ✅ Bulk Actions (Admin Only)
- 🎨 **ANSI Art Redesign** (Next Priority)
- 🔗 Ticket Dependencies (blocks/blocked by)
- 📊 Custom Dashboard Widgets
- 🔧 Custom Fields per Category
-
-## 🤝 Contributing
-
-This is an internal tool for LotusGuild infrastructure management. For feature requests or bug reports, contact the infrastructure team.
-
-## 📄 License
+## License

 Internal use only - LotusGuild Infrastructure
-
-## 🙏 Credits
-
-Built with ❤️ for the LotusGuild community
-Powered by PHP, MariaDB, and lots of coffee ☕
--- a/api/ticket_dependencies.php
+++ b/api/ticket_dependencies.php
@@ -7,10 +7,36 @@
 * DELETE: Remove a dependency
 */

-// Capture errors for debugging
+// Capture ALL errors for debugging
 ini_set('display_errors', 0);
 error_reporting(E_ALL);

+// Custom error handler to return JSON errors
+set_error_handler(function($errno, $errstr, $errfile, $errline) {
+    http_response_code(500);
+    header('Content-Type: application/json');
+    echo json_encode([
+        'success' => false,
+        'error' => "PHP Error: $errstr",
+        'file' => basename($errfile),
+        'line' => $errline
+    ]);
+    exit;
+});
+
+// Custom exception handler
+set_exception_handler(function($e) {
+    http_response_code(500);
+    header('Content-Type: application/json');
+    echo json_encode([
+        'success' => false,
+        'error' => 'Exception: ' . $e->getMessage(),
+        'file' => basename($e->getFile()),
+        'line' => $e->getLine()
+    ]);
+    exit;
+});
+
 // Apply rate limiting (also starts session)
 require_once dirname(__DIR__) . '/middleware/RateLimitMiddleware.php';
 RateLimitMiddleware::apply('api');
--- a/migrations/015_ticket_dependencies.sql
+++ b/migrations/015_ticket_dependencies.sql
@@ -1,15 +0,0 @@
-- Migration: Create ticket dependencies table
-- Version: 015
-
-CREATE TABLE IF NOT EXISTS ticket_dependencies (
-    dependency_id INT AUTO_INCREMENT PRIMARY KEY,
-    ticket_id VARCHAR(9) NOT NULL,
-    depends_on_id VARCHAR(9) NOT NULL,
-    dependency_type ENUM('blocks', 'blocked_by', 'relates_to', 'duplicates') DEFAULT 'blocks',
-    created_by INT NULL,
-    created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
-    UNIQUE KEY unique_dependency (ticket_id, depends_on_id, dependency_type),
-    INDEX idx_ticket_id (ticket_id),
-    INDEX idx_depends_on_id (depends_on_id),
-    FOREIGN KEY (created_by) REFERENCES users(user_id) ON DELETE SET NULL
-) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;
--- a/migrations/016_ticket_attachments.sql
+++ b/migrations/016_ticket_attachments.sql
@@ -1,18 +0,0 @@
-- Migration: Create ticket attachments table
-- Date: 2026-01-19
-- Description: Adds support for file attachments on tickets
-
-CREATE TABLE IF NOT EXISTS ticket_attachments (
-    attachment_id INT AUTO_INCREMENT PRIMARY KEY,
-    ticket_id VARCHAR(9) NOT NULL,
-    filename VARCHAR(255) NOT NULL,
-    original_filename VARCHAR(255) NOT NULL,
-    file_size INT NOT NULL,
-    mime_type VARCHAR(100) NOT NULL,
-    uploaded_by INT NULL,
-    uploaded_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
-    FOREIGN KEY (ticket_id) REFERENCES tickets(ticket_id) ON DELETE CASCADE,
-    FOREIGN KEY (uploaded_by) REFERENCES users(user_id) ON DELETE SET NULL,
-    INDEX idx_attachments_ticket (ticket_id),
-    INDEX idx_attachments_uploaded_by (uploaded_by)
-) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;
--- a/migrations/017_recurring_tickets.sql
+++ b/migrations/017_recurring_tickets.sql
@@ -1,29 +0,0 @@
-- Migration: Create recurring tickets table
-- Description: Enables automatic ticket creation on a schedule
-
-CREATE TABLE IF NOT EXISTS recurring_tickets (
-    recurring_id INT AUTO_INCREMENT PRIMARY KEY,
-    title_template VARCHAR(255) NOT NULL,
-    description_template TEXT,
-    category VARCHAR(50) DEFAULT 'General',
-    type VARCHAR(50) DEFAULT 'Task',
-    priority INT DEFAULT 4,
-    assigned_to INT NULL,
-    schedule_type ENUM('daily', 'weekly', 'monthly') NOT NULL,
-    schedule_day INT NULL COMMENT 'Day of week (1-7) for weekly, day of month (1-31) for monthly',
-    schedule_time TIME DEFAULT '09:00:00',
-    next_run_at TIMESTAMP NOT NULL,
-    last_run_at TIMESTAMP NULL,
-    is_active BOOLEAN DEFAULT TRUE,
-    created_by INT NULL,
-    created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
-    updated_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
-    FOREIGN KEY (assigned_to) REFERENCES users(user_id) ON DELETE SET NULL,
-    FOREIGN KEY (created_by) REFERENCES users(user_id) ON DELETE SET NULL,
-    INDEX idx_recurring_next_run (next_run_at, is_active),
-    INDEX idx_recurring_active (is_active)
-);
-
-- Sample recurring ticket for testing (commented out)
-- INSERT INTO recurring_tickets (title_template, description_template, category, type, schedule_type, schedule_day, next_run_at)
-- VALUES ('Weekly Server Maintenance Check', 'Perform weekly server health check and maintenance tasks.', 'Maintenance', 'Task', 'weekly', 1, NOW());
--- a/migrations/018_custom_fields.sql
+++ b/migrations/018_custom_fields.sql
@@ -1,39 +0,0 @@
-- Migration: Create custom fields tables
-- Description: Enables custom field definitions per category and stores field values
-
-- Custom field definitions
-CREATE TABLE IF NOT EXISTS custom_field_definitions (
-    field_id INT AUTO_INCREMENT PRIMARY KEY,
-    field_name VARCHAR(100) NOT NULL,
-    field_label VARCHAR(255) NOT NULL,
-    field_type ENUM('text', 'textarea', 'select', 'checkbox', 'date', 'number') NOT NULL,
-    field_options JSON NULL COMMENT 'Options for select fields: {"options": ["Option 1", "Option 2"]}',
-    category VARCHAR(50) NULL COMMENT 'NULL = applies to all categories',
-    is_required BOOLEAN DEFAULT FALSE,
-    display_order INT DEFAULT 0,
-    is_active BOOLEAN DEFAULT TRUE,
-    created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
-    updated_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
-    INDEX idx_custom_fields_category (category, is_active),
-    INDEX idx_custom_fields_order (display_order)
-);
-
-- Custom field values for tickets
-CREATE TABLE IF NOT EXISTS custom_field_values (
-    value_id INT AUTO_INCREMENT PRIMARY KEY,
-    ticket_id VARCHAR(9) NOT NULL,
-    field_id INT NOT NULL,
-    field_value TEXT,
-    created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
-    updated_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
-    UNIQUE KEY unique_ticket_field (ticket_id, field_id),
-    FOREIGN KEY (field_id) REFERENCES custom_field_definitions(field_id) ON DELETE CASCADE,
-    INDEX idx_custom_values_ticket (ticket_id)
-);
-
-- Sample custom field definitions (commented out)
-- INSERT INTO custom_field_definitions (field_name, field_label, field_type, category, is_required)
-- VALUES
--     ('affected_server', 'Affected Server', 'text', 'Hardware', false),
--     ('incident_date', 'Incident Date', 'date', 'Security', true),
--     ('software_version', 'Software Version', 'text', 'Software', false);