25 lines
1.3 KiB
MySQL
25 lines
1.3 KiB
MySQL
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-- Migration 009: Add ticket templates
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-- Creates ticket_templates table for reusable ticket templates
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CREATE TABLE ticket_templates (
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template_id INT AUTO_INCREMENT PRIMARY KEY,
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template_name VARCHAR(100) NOT NULL,
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title_template VARCHAR(255) NOT NULL,
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description_template TEXT NOT NULL,
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category VARCHAR(50),
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type VARCHAR(50),
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default_priority INT DEFAULT 4,
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created_by INT,
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is_active BOOLEAN DEFAULT TRUE,
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created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
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FOREIGN KEY (created_by) REFERENCES users(user_id),
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INDEX idx_template_name (template_name)
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);
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-- Insert default templates
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INSERT INTO ticket_templates (template_name, title_template, description_template, category, type, default_priority) VALUES
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('Hardware Failure', 'Hardware Failure: [Device Name]', 'Device: \nIssue: \nError Messages: \nTroubleshooting Done: ', 'Hardware', 'Problem', 2),
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('Software Installation', 'Install [Software Name]', 'Software: \nVersion: \nLicense Key: \nInstallation Path: ', 'Software', 'Install', 3),
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('Network Issue', 'Network Issue: [Brief Description]', 'Affected System: \nSymptoms: \nIP Address: \nConnectivity Tests: ', 'Hardware', 'Problem', 2),
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('Maintenance Request', 'Scheduled Maintenance: [System Name]', 'System: \nMaintenance Type: \nScheduled Date: \nDowntime Expected: ', 'Hardware', 'Maintenance', 4);
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