tinker_tickets/assets/js/dashboard.js

// Main initialization
document.addEventListener('DOMContentLoaded', function() {
    console.log('DOM loaded, initializing dashboard...');
    
    // Check if we're on the dashboard page
    const hasTable = document.querySelector('table');
    const isTicketPage = window.location.pathname.includes('/ticket/') || 
                         window.location.href.includes('ticket.php') ||
                         document.querySelector('.ticket-details') !== null;
    const isDashboard = hasTable && !isTicketPage;
    
    console.log('Has table:', hasTable);
    console.log('Is ticket page:', isTicketPage);
    console.log('Is dashboard:', isDashboard);
    
    if (isDashboard) {
        // Dashboard-specific initialization
        initStatusFilter();
        initTableSorting();
        
        console.log('Creating hamburger menu for dashboard...');
        try {
            createHamburgerMenu();
            console.log('Hamburger menu created successfully');
        } catch (error) {
            console.error('Error creating hamburger menu:', error);
        }
    } else if (isTicketPage) {
        // Ticket page initialization
        console.log('Creating hamburger menu for ticket page...');
        try {
            createHamburgerMenu();
            console.log('Hamburger menu created successfully');
        } catch (error) {
            console.error('Error creating hamburger menu:', error);
        }
    }
    
    // Initialize for all pages
    initSettingsModal();

    // Force dark mode only (terminal aesthetic - no theme switching)
    document.documentElement.setAttribute('data-theme', 'dark');
    document.body.classList.add('dark-mode');
});

function initTableSorting() {
    const tableHeaders = document.querySelectorAll('th');
    tableHeaders.forEach((header, index) => {
        header.style.cursor = 'pointer';
        header.addEventListener('click', () => {
            const table = header.closest('table');
            sortTable(table, index);
        });
    });
}

function initSettingsModal() {
    const settingsIcon = document.querySelector('.settings-icon');
    if (settingsIcon) {
        settingsIcon.addEventListener('click', function(e) {
            e.preventDefault();
            createSettingsModal();
        });
    }
}

function sortTable(table, column) {
    const headers = table.querySelectorAll('th');
    headers.forEach(header => {
        header.classList.remove('sort-asc', 'sort-desc');
    });

    const rows = Array.from(table.querySelectorAll('tbody tr'));
    const currentDirection = table.dataset.sortColumn == column 
        ? (table.dataset.sortDirection === 'asc' ? 'desc' : 'asc')
        : 'asc';
    
    table.dataset.sortColumn = column;
    table.dataset.sortDirection = currentDirection;
    
    rows.sort((a, b) => {
        const aValue = a.children[column].textContent.trim();
        const bValue = b.children[column].textContent.trim();
        
        // Check if this is a date column
        const headerText = headers[column].textContent.toLowerCase();
        if (headerText === 'created' || headerText === 'updated') {
            const dateA = new Date(aValue);
            const dateB = new Date(bValue);
            return currentDirection === 'asc' ? dateA - dateB : dateB - dateA;
        }
        
        // Numeric comparison
        const numA = parseFloat(aValue);
        const numB = parseFloat(bValue);
        
        if (!isNaN(numA) && !isNaN(numB)) {
            return currentDirection === 'asc' ? numA - numB : numB - numA;
        }
        
        // String comparison
        return currentDirection === 'asc' 
            ? aValue.localeCompare(bValue) 
            : bValue.localeCompare(aValue);
    });
    
    const currentHeader = headers[column];
    currentHeader.classList.add(currentDirection === 'asc' ? 'sort-asc' : 'sort-desc');
    
    const tbody = table.querySelector('tbody');
    rows.forEach(row => tbody.appendChild(row));
}

function createSettingsModal() {
    const backdrop = document.createElement('div');
    backdrop.className = 'settings-modal-backdrop';
    backdrop.innerHTML = `
        <div class="settings-modal ascii-frame-outer">
            <span class="bottom-left-corner">╚</span>
            <span class="bottom-right-corner">╝</span>

            <div class="ascii-section-header">Dashboard Settings</div>

            <div class="ascii-content">
                <div class="ascii-frame-inner">
                    <div class="setting-group">
                        <h3>Rows per Page</h3>
                        <select id="rows-per-page">
                            <option value="15">15</option>
                            <option value="25">25</option>
                            <option value="50">50</option>
                            <option value="100">100</option>
                        </select>
                    </div>
                </div>
            </div>

            <div class="ascii-divider"></div>

            <div class="ascii-content">
                <div class="settings-modal-footer">
                    <button class="save-settings">Save Settings</button>
                    <button class="cancel-settings">Cancel</button>
                    <button class="close-modal">×</button>
                </div>
            </div>
        </div>
    `;

    document.body.appendChild(backdrop);

    // Load saved rows per page setting
    const savedRowsPerPage = localStorage.getItem('ticketsPerPage') || '15';
    const rowsPerPageSelect = backdrop.querySelector('#rows-per-page');
    rowsPerPageSelect.value = savedRowsPerPage;

    // Event listeners
    backdrop.querySelector('.close-modal').addEventListener('click', closeSettingsModal);
    backdrop.querySelector('.cancel-settings').addEventListener('click', closeSettingsModal);
    backdrop.querySelector('.save-settings').addEventListener('click', saveSettings);

    backdrop.addEventListener('click', (e) => {
        if (e.target === backdrop) {
            closeSettingsModal();
        }
    });
}

function closeSettingsModal() {
    const backdrop = document.querySelector('.settings-modal-backdrop');
    if (backdrop) {
        backdrop.remove();
    }
}

function saveSettings() {
    // Save rows per page
    const rowsPerPage = document.querySelector('#rows-per-page').value;
    localStorage.setItem('ticketsPerPage', rowsPerPage);
    
    // Set cookie for PHP to read
    document.cookie = `ticketsPerPage=${rowsPerPage}; path=/`;

    // Reload page to apply pagination changes
    window.location.reload();
}

function initStatusFilter() {
    const filterContainer = document.createElement('div');
    filterContainer.className = 'status-filter-container';
    
    const dropdown = document.createElement('div');
    dropdown.className = 'status-dropdown';
    
    const dropdownHeader = document.createElement('div');
    dropdownHeader.className = 'dropdown-header';
    dropdownHeader.textContent = 'Status Filter';
    
    const dropdownContent = document.createElement('div');
    dropdownContent.className = 'dropdown-content';
    
    const statuses = ['Open', 'In Progress', 'Closed'];
    statuses.forEach(status => {
        const label = document.createElement('label');
        const checkbox = document.createElement('input');
        checkbox.type = 'checkbox';
        checkbox.value = status;
        checkbox.id = `status-${status.toLowerCase().replace(/\s+/g, '-')}`;
        
        const urlParams = new URLSearchParams(window.location.search);
        const currentStatuses = urlParams.get('status') ? urlParams.get('status').split(',') : [];
        const showAll = urlParams.get('show_all');
        
        // FIXED LOGIC: Determine checkbox state
        if (showAll === '1') {
            // If show_all=1 parameter exists, all should be checked
            checkbox.checked = true;
        } else if (currentStatuses.length === 0) {
            // No status parameter - default: Open and In Progress checked, Closed unchecked
            checkbox.checked = status !== 'Closed';
        } else {
            // Status parameter exists - check if this status is in the list
            checkbox.checked = currentStatuses.includes(status);
        }
        
        label.appendChild(checkbox);
        label.appendChild(document.createTextNode(' ' + status));
        dropdownContent.appendChild(label);
    });
    
    const saveButton = document.createElement('button');
    saveButton.className = 'btn save-filter';
    saveButton.textContent = 'Apply Filter';
    
    saveButton.onclick = () => {
        const checkedBoxes = dropdownContent.querySelectorAll('input:checked');
        const selectedStatuses = Array.from(checkedBoxes).map(cb => cb.value);
        
        const params = new URLSearchParams(window.location.search);
        
        if (selectedStatuses.length === 0) {
            // No statuses selected - show default (Open + In Progress)
            params.delete('status');
            params.delete('show_all');
        } else if (selectedStatuses.length === 3) {
            // All statuses selected - show all tickets
            params.delete('status');
            params.set('show_all', '1');
        } else {
            // Some statuses selected - set the parameter
            params.set('status', selectedStatuses.join(','));
            params.delete('show_all');
        }
        
        params.set('page', '1');
        window.location.search = params.toString();
        dropdown.classList.remove('active');
    };
    
    dropdownHeader.onclick = () => {
        dropdown.classList.toggle('active');
    };
    
    dropdown.appendChild(dropdownHeader);
    dropdown.appendChild(dropdownContent);
    dropdownContent.appendChild(saveButton);
    filterContainer.appendChild(dropdown);
    
    const tableActions = document.querySelector('.table-controls .table-actions');
    if (tableActions) {
        tableActions.prepend(filterContainer);
    }
}

function quickSave() {
    if (!window.ticketData) {
        console.error('No ticket data available');
        return;
    }
    
    const statusSelect = document.getElementById('status-select');
    const prioritySelect = document.getElementById('priority-select');
    
    if (!statusSelect || !prioritySelect) {
        console.error('Status or priority select not found');
        return;
    }
    
    const data = {
        ticket_id: parseInt(window.ticketData.id),
        status: statusSelect.value,
        priority: parseInt(prioritySelect.value)
    };
    
    console.log('Saving ticket data:', data);
    
    fetch('/api/update_ticket.php', {
        method: 'POST',
        headers: {
            'Content-Type': 'application/json'
        },
        body: JSON.stringify(data)
    })
    .then(response => {
        console.log('Response status:', response.status);
        return response.text().then(text => {
            console.log('Raw response:', text);
            try {
                return JSON.parse(text);
            } catch (e) {
                throw new Error('Invalid JSON response: ' + text);
            }
        });
    })
    .then(result => {
        console.log('Update result:', result);
        if (result.success) {
            // Update the hamburger menu display
            const hamburgerStatus = document.getElementById('hamburger-status');
            const hamburgerPriority = document.getElementById('hamburger-priority');
            
            if (hamburgerStatus) hamburgerStatus.textContent = statusSelect.value;
            if (hamburgerPriority) hamburgerPriority.textContent = 'P' + prioritySelect.value;
            
            // Update window.ticketData
            window.ticketData.status = statusSelect.value;
            window.ticketData.priority = parseInt(prioritySelect.value);
            
            // Update main page elements if they exist
            const statusDisplay = document.getElementById('statusDisplay');
            if (statusDisplay) {
                statusDisplay.className = `status-${statusSelect.value}`;
                statusDisplay.textContent = statusSelect.value;
            }
            
            console.log('Ticket updated successfully');
            
            // Close hamburger menu after successful save
            const hamburgerContent = document.querySelector('.hamburger-content');
            if (hamburgerContent) {
                hamburgerContent.classList.remove('open');
                document.body.classList.remove('menu-open');
            }
            
        } else {
            console.error('Error updating ticket:', result.error || 'Unknown error');
            alert('Error updating ticket: ' + (result.error || 'Unknown error'));
        }
    })
    .catch(error => {
        console.error('Error updating ticket:', error);
        alert('Error updating ticket: ' + error.message);
    });
}

function createHamburgerMenu() {
    console.log('createHamburgerMenu called');
    
    // Remove any existing hamburger menu first
    const existingMenu = document.querySelector('.hamburger-menu');
    if (existingMenu) {
        console.log('Removing existing menu');
        existingMenu.remove();
    }
    
    const hamburgerMenu = document.createElement('div');
    hamburgerMenu.className = 'hamburger-menu';
    
    // Better detection for ticket pages
    const isTicketPage = window.location.pathname.includes('/ticket/') || 
                         window.location.href.includes('ticket.php') ||
                         document.querySelector('.ticket-details') !== null;
    
    console.log('Is ticket page:', isTicketPage);
    console.log('Has ticketData:', !!window.ticketData);
    console.log('TicketData contents:', window.ticketData);
    
    if (isTicketPage) {
        // Wait for ticketData if it's not loaded yet
        if (!window.ticketData) {
            console.log('Waiting for ticket data...');
            setTimeout(() => {
                if (window.ticketData) {
                    console.log('Ticket data now available, recreating menu');
                    createHamburgerMenu();
                }
            }, 100);
            return;
        }
        
        console.log('Creating ticket hamburger menu with data:', window.ticketData);
        
        // Ticket page hamburger menu with inline editing
        hamburgerMenu.innerHTML = `
            <div class="hamburger-icon">☰</div>
            <div class="hamburger-content">
                <div class="close-hamburger">☰</div>

                <div class="ascii-subsection-header">Ticket Actions</div>

                <div class="ascii-frame-inner">
                    <div class="ticket-info-editable">
                        <div class="editable-field" data-field="priority">
                            <label><strong>Priority:</strong></label>
                            <span class="editable-value" data-current="${window.ticketData.priority}">P${window.ticketData.priority}</span>
                            <div class="edit-dropdown" style="display: none;">
                                <select class="field-select">
                                    <option value="1" ${String(window.ticketData.priority) === '1' ? 'selected' : ''}>P1 - Critical</option>
                                    <option value="2" ${String(window.ticketData.priority) === '2' ? 'selected' : ''}>P2 - High</option>
                                    <option value="3" ${String(window.ticketData.priority) === '3' ? 'selected' : ''}>P3 - Medium</option>
                                    <option value="4" ${String(window.ticketData.priority) === '4' ? 'selected' : ''}>P4 - Low</option>
                                    <option value="5" ${String(window.ticketData.priority) === '5' ? 'selected' : ''}>P5 - Lowest</option>
                                </select>
                                <div class="edit-actions">
                                    <button class="save-btn">✓</button>
                                    <button class="cancel-btn">✗</button>
                                </div>
                            </div>
                        </div>

                        <div class="editable-field" data-field="category">
                            <label><strong>Category:</strong></label>
                            <span class="editable-value" data-current="${window.ticketData.category}">${window.ticketData.category}</span>
                            <div class="edit-dropdown" style="display: none;">
                                <select class="field-select">
                                    <option value="Hardware" ${window.ticketData.category === 'Hardware' ? 'selected' : ''}>Hardware</option>
                                    <option value="Software" ${window.ticketData.category === 'Software' ? 'selected' : ''}>Software</option>
                                </select>
                                <div class="edit-actions">
                                    <button class="save-btn">✓</button>
                                    <button class="cancel-btn">✗</button>
                                </div>
                            </div>
                        </div>

                        <div class="editable-field" data-field="type">
                            <label><strong>Type:</strong></label>
                            <span class="editable-value" data-current="${window.ticketData.type}">${window.ticketData.type}</span>
                            <div class="edit-dropdown" style="display: none;">
                                <select class="field-select">
                                    <option value="Install" ${window.ticketData.type === 'Install' ? 'selected' : ''}>Install</option>
                                    <option value="Maintenance" ${window.ticketData.type === 'Maintenance' ? 'selected' : ''}>Maintenance</option>
                                    <option value="Problem" ${window.ticketData.type === 'Problem' ? 'selected' : ''}>Problem</option>
                                    <option value="Request" ${window.ticketData.type === 'Request' ? 'selected' : ''}>Request</option>
                                    <option value="Task" ${window.ticketData.type === 'Task' ? 'selected' : ''}>Task</option>
                                    <option value="Upgrade" ${window.ticketData.type === 'Upgrade' ? 'selected' : ''}>Upgrade</option>
                                </select>
                                <div class="edit-actions">
                                    <button class="save-btn">✓</button>
                                    <button class="cancel-btn">✗</button>
                                </div>
                            </div>
                        </div>
                    </div>
                </div>
            </div>
        `;
        
        console.log('Ticket hamburger menu HTML created');
        
        // Add inline editing functionality
        setupInlineEditing(hamburgerMenu);
    } else {
        console.log('Creating dashboard hamburger menu');
        
        // Dashboard hamburger menu (your existing code)
        hamburgerMenu.innerHTML = `
            <div class="hamburger-icon">☰</div>
            <div class="hamburger-content">
                <div class="close-hamburger">☰</div>

                <div class="ascii-subsection-header">Filters</div>

                <div class="ascii-frame-inner">
                    <div class="dashboard-filters">
                        <div class="filter-section">
                            <h4>Categories</h4>
                            <div id="category-filters"></div>
                        </div>
                        <div class="filter-section">
                            <h4>Types</h4>
                            <div id="type-filters"></div>
                        </div>
                        <div class="filter-actions">
                            <button id="apply-filters">Apply Filters</button>
                            <button id="clear-filters">Clear Filters</button>
                        </div>
                    </div>
                </div>
            </div>
        `;

        // Get current URL parameters
        const urlParams = new URLSearchParams(window.location.search);
        const currentCategories = urlParams.get('category') ? urlParams.get('category').split(',') : [];
        const currentTypes = urlParams.get('type') ? urlParams.get('type').split(',') : [];

        // Get containers
        const categoriesContainer = hamburgerMenu.querySelector('#category-filters');
        const typesContainer = hamburgerMenu.querySelector('#type-filters');
        
        // Get data from body attributes
        const categories = JSON.parse(document.body.dataset.categories || '[]');
        const types = JSON.parse(document.body.dataset.types || '[]');

        // Create checkboxes for categories
        categories.forEach(category => {
            const label = document.createElement('label');
            label.style.display = 'block';
            label.style.marginBottom = '5px';
            
            const checkbox = document.createElement('input');
            checkbox.type = 'checkbox';
            checkbox.value = category;
            checkbox.name = 'category';
            
            const isChecked = currentCategories.includes(category);
            
            label.appendChild(checkbox);
            label.appendChild(document.createTextNode(' ' + category));
            categoriesContainer.appendChild(label);
            
            checkbox.checked = isChecked;
        });

        // Create checkboxes for types
        types.forEach(type => {
            const label = document.createElement('label');
            label.style.display = 'block';
            label.style.marginBottom = '5px';
            
            const checkbox = document.createElement('input');
            checkbox.type = 'checkbox';
            checkbox.value = type;
            checkbox.name = 'type';
            
            const isChecked = currentTypes.includes(type);
            
            label.appendChild(checkbox);
            label.appendChild(document.createTextNode(' ' + type));
            typesContainer.appendChild(label);
            
            checkbox.checked = isChecked;
        });

        // Apply filters event
        const applyFiltersBtn = hamburgerMenu.querySelector('#apply-filters');
        applyFiltersBtn.addEventListener('click', () => {
            const selectedCategories = Array.from(
                categoriesContainer.querySelectorAll('input:checked')
            ).map(cb => cb.value);
            
            const selectedTypes = Array.from(
                typesContainer.querySelectorAll('input:checked')
            ).map(cb => cb.value);

            const params = new URLSearchParams(window.location.search);
            
            if (selectedCategories.length > 0) {
                params.set('category', selectedCategories.join(','));
            } else {
                params.delete('category');
            }

            if (selectedTypes.length > 0) {
                params.set('type', selectedTypes.join(','));
            } else {
                params.delete('type');
            }

            params.set('page', '1');
            window.location.search = params.toString();
        });

        // Clear filters event
        const clearFiltersBtn = hamburgerMenu.querySelector('#clear-filters');
        clearFiltersBtn.addEventListener('click', () => {
            const params = new URLSearchParams(window.location.search);
            params.delete('category');
            params.delete('type');
            params.set('page', '1');
            window.location.search = params.toString();
        });
    }
    
    console.log('Adding hamburger menu to body');
    
    // Add to body
    document.body.appendChild(hamburgerMenu);
    
    console.log('Hamburger menu added, setting up event listeners');

    // Toggle hamburger menu
    const hamburgerIcon = hamburgerMenu.querySelector('.hamburger-icon');
    const hamburgerContent = hamburgerMenu.querySelector('.hamburger-content');
    
    if (hamburgerIcon && hamburgerContent) {
        hamburgerIcon.addEventListener('click', () => {
            console.log('Hamburger icon clicked');
            hamburgerContent.classList.toggle('open');
            document.body.classList.toggle('menu-open');
        });

        // Close hamburger menu
        const closeButton = hamburgerMenu.querySelector('.close-hamburger');
        if (closeButton) {
            closeButton.addEventListener('click', () => {
                console.log('Close button clicked');
                hamburgerContent.classList.remove('open');
                document.body.classList.remove('menu-open');
            });
        }
        
        console.log('Hamburger menu created successfully');
    } else {
        console.error('Failed to find hamburger icon or content');
    }
}

function setupInlineEditing(hamburgerMenu) {
    const editableFields = hamburgerMenu.querySelectorAll('.editable-field');
    
    editableFields.forEach(field => {
        const valueSpan = field.querySelector('.editable-value');
        const dropdown = field.querySelector('.edit-dropdown');
        const select = field.querySelector('.field-select');
        const saveBtn = field.querySelector('.save-btn');
        const cancelBtn = field.querySelector('.cancel-btn');
        const fieldName = field.dataset.field;
        
        // Make value span clickable
        valueSpan.style.cursor = 'pointer';
        valueSpan.style.padding = '4px 8px';
        valueSpan.style.borderRadius = '4px';
        valueSpan.style.transition = 'background-color 0.2s';
        
        // Hover effect
        valueSpan.addEventListener('mouseenter', () => {
            valueSpan.style.backgroundColor = 'var(--hover-bg, #f0f0f0)';
        });
        
        valueSpan.addEventListener('mouseleave', () => {
            if (dropdown.style.display === 'none') {
                valueSpan.style.backgroundColor = 'transparent';
            }
        });
        
        // Click to edit
        valueSpan.addEventListener('click', () => {
            dropdown.style.display = 'block';
            valueSpan.style.backgroundColor = 'var(--hover-bg, #f0f0f0)';
            select.focus();
        });
        
        // Save changes
        saveBtn.addEventListener('click', () => {
            const newValue = select.value;
            const oldValue = valueSpan.dataset.current;
            
            if (newValue !== oldValue) {
                saveFieldChange(fieldName, newValue, valueSpan, dropdown);
            } else {
                cancelEdit(valueSpan, dropdown);
            }
        });
        
        // Cancel changes
        cancelBtn.addEventListener('click', () => {
            select.value = valueSpan.dataset.current;
            cancelEdit(valueSpan, dropdown);
        });
        
        // Cancel on escape key
        select.addEventListener('keydown', (e) => {
            if (e.key === 'Escape') {
                select.value = valueSpan.dataset.current;
                cancelEdit(valueSpan, dropdown);
            } else if (e.key === 'Enter') {
                saveBtn.click();
            }
        });
        
        // Cancel when clicking outside
        document.addEventListener('click', (e) => {
            if (!field.contains(e.target) && dropdown.style.display === 'block') {
                select.value = valueSpan.dataset.current;
                cancelEdit(valueSpan, dropdown);
            }
        });
    });
}

function saveFieldChange(fieldName, newValue, valueSpan, dropdown) {
    if (!window.ticketData) {
        console.error('No ticket data available');
        return;
    }
    
    const data = {
        ticket_id: parseInt(window.ticketData.id),
        [fieldName]: fieldName === 'priority' ? parseInt(newValue) : newValue
    };
    
    console.log('Saving field change:', data);
    
    // Show loading state
    valueSpan.style.opacity = '0.6';
    
    fetch('/api/update_ticket.php', {
        method: 'POST',
        headers: {
            'Content-Type': 'application/json'
        },
        body: JSON.stringify(data)
    })
    .then(response => {
        return response.text().then(text => {
            try {
                return JSON.parse(text);
            } catch (e) {
                throw new Error('Invalid JSON response: ' + text);
            }
        });
    })
    .then(result => {
        console.log('Update result:', result);
        if (result.success) {
            // Update the hamburger menu display
            if (fieldName === 'priority') {
                valueSpan.textContent = 'P' + newValue;
            } else {
                valueSpan.textContent = newValue;
            }
            
            valueSpan.dataset.current = newValue;
            
            // Update window.ticketData
            window.ticketData[fieldName] = fieldName === 'priority' ? parseInt(newValue) : newValue;
            
            // Update main page elements
            if (fieldName === 'status') {
                const statusDisplay = document.getElementById('statusDisplay');
                if (statusDisplay) {
                    // Remove all existing status classes
                    statusDisplay.className = statusDisplay.className.replace(/status-\S+/g, '').trim();
                    
                    // Create the correct CSS class name to match your CSS
                    // "Open" -> "status-Open"
                    // "In Progress" -> "status-In-Progress" 
                    // "Closed" -> "status-Closed"
                    const cssClass = newValue.replace(/\s+/g, '-'); // "In Progress" -> "In-Progress"
                    const fullClassName = `status-${cssClass}`;
                    
                    statusDisplay.className = fullClassName;
                    statusDisplay.textContent = newValue;
                    
                    console.log('Updated status display class to:', fullClassName);
                    console.log('Status display element:', statusDisplay);
                }
            }
            
            if (fieldName === 'priority') {
                const priorityDisplay = document.querySelector('.priority-indicator');
                if (priorityDisplay) {
                    // Remove all priority classes first
                    priorityDisplay.className = priorityDisplay.className.replace(/priority-\d+/g, '');
                    priorityDisplay.className = `priority-indicator priority-${newValue}`;
                    priorityDisplay.textContent = 'P' + newValue;
                }
                
                // Update the ticket container's data-priority attribute for styling
                const ticketContainer = document.querySelector('.ticket-container');
                if (ticketContainer) {
                    ticketContainer.setAttribute('data-priority', newValue);
                }
            }
            
            console.log('Field updated successfully');
            cancelEdit(valueSpan, dropdown);
            
        } else {
            console.error('Error updating field:', result.error || 'Unknown error');
            alert('Error updating ' + fieldName + ': ' + (result.error || 'Unknown error'));
            cancelEdit(valueSpan, dropdown);
        }
    })
    .catch(error => {
        console.error('Error updating field:', error);
        alert('Error updating ' + fieldName + ': ' + error.message);
        cancelEdit(valueSpan, dropdown);
    })
    .finally(() => {
        valueSpan.style.opacity = '1';
    });
}

function cancelEdit(valueSpan, dropdown) {
    dropdown.style.display = 'none';
    valueSpan.style.backgroundColor = 'transparent';
}


// Ticket page functions (if needed)
function saveTicket() {
    const editables = document.querySelectorAll('.editable');
    const data = {};
    
    let ticketId;
    if (window.location.href.includes('?id=')) {
        ticketId = window.location.href.split('id=')[1];
    } else {
        const matches = window.location.pathname.match(/\/ticket\/(\d+)/);
        ticketId = matches ? matches[1] : null;
    }
    
    editables.forEach(field => {
        if (field.dataset.field) {
            data[field.dataset.field] = field.value;
        }
    });

    fetch('/api/update_ticket.php', {
        method: 'POST',
        headers: {
            'Content-Type': 'application/json'
        },
        body: JSON.stringify({
            ticket_id: ticketId,
            ...data
        })
    })
    .then(response => response.json())
    .then(data => {
        if(data.success) {
            const statusDisplay = document.getElementById('statusDisplay');
            if (statusDisplay) {
                statusDisplay.className = `status-${data.status}`;
                statusDisplay.textContent = data.status;
            }
        }
    });
}
/**
 * Load template data into the create ticket form
 */
function loadTemplate() {
    const templateSelect = document.getElementById('templateSelect');
    const templateId = templateSelect.value;

    if (!templateId) {
        // Clear form when "No Template" is selected
        document.getElementById('title').value = '';
        document.getElementById('description').value = '';
        document.getElementById('priority').value = '4';
        document.getElementById('category').value = 'General';
        document.getElementById('type').value = 'Issue';
        return;
    }

    // Fetch template data
    fetch(`/api/get_template.php?template_id=${templateId}`)
        .then(response => {
            if (!response.ok) {
                throw new Error('Failed to fetch template');
            }
            return response.json();
        })
        .then(data => {
            if (data.success && data.template) {
                const template = data.template;

                // Populate form fields with template data
                if (template.title_template) {
                    document.getElementById('title').value = template.title_template;
                }

                if (template.description_template) {
                    document.getElementById('description').value = template.description_template;
                }

                if (template.category) {
                    document.getElementById('category').value = template.category;
                }

                if (template.type) {
                    document.getElementById('type').value = template.type;
                }

                if (template.default_priority) {
                    document.getElementById('priority').value = template.default_priority;
                }

                console.log('Template loaded:', template.template_name);
            } else {
                console.error('Failed to load template:', data.error);
                alert('Failed to load template: ' + (data.error || 'Unknown error'));
            }
        })
        .catch(error => {
            console.error('Error loading template:', error);
            alert('Error loading template: ' + error.message);
        });
}

/**
 * Bulk Actions Functions (Admin only)
 */

function toggleSelectAll() {
    const selectAll = document.getElementById('selectAllCheckbox');
    const checkboxes = document.querySelectorAll('.ticket-checkbox');

    checkboxes.forEach(checkbox => {
        checkbox.checked = selectAll.checked;
    });

    updateSelectionCount();
}

function updateSelectionCount() {
    const checkboxes = document.querySelectorAll('.ticket-checkbox:checked');
    const count = checkboxes.length;
    const toolbar = document.querySelector('.bulk-actions-toolbar');
    const countDisplay = document.getElementById('selected-count');

    if (count > 0) {
        toolbar.style.display = 'flex';
        countDisplay.textContent = count;
    } else {
        toolbar.style.display = 'none';
    }
}

function getSelectedTicketIds() {
    const checkboxes = document.querySelectorAll('.ticket-checkbox:checked');
    return Array.from(checkboxes).map(cb => parseInt(cb.value));
}

function clearSelection() {
    document.querySelectorAll('.ticket-checkbox').forEach(cb => cb.checked = false);
    const selectAll = document.getElementById('selectAllCheckbox');
    if (selectAll) selectAll.checked = false;
    updateSelectionCount();
}

function bulkClose() {
    const ticketIds = getSelectedTicketIds();

    if (ticketIds.length === 0) {
        alert('No tickets selected');
        return;
    }

    if (!confirm(`Close ${ticketIds.length} ticket(s)?`)) {
        return;
    }

    fetch('/api/bulk_operation.php', {
        method: 'POST',
        headers: { 'Content-Type': 'application/json' },
        body: JSON.stringify({
            operation_type: 'bulk_close',
            ticket_ids: ticketIds
        })
    })
    .then(response => response.json())
    .then(data => {
        if (data.success) {
            alert(`Bulk Close Complete:\n${data.processed} succeeded\n${data.failed} failed`);
            window.location.reload();
        } else {
            alert('Error: ' + (data.error || 'Unknown error'));
        }
    })
    .catch(error => {
        console.error('Error performing bulk close:', error);
        alert('Error performing bulk close: ' + error.message);
    });
}

function showBulkAssignModal() {
    const ticketIds = getSelectedTicketIds();

    if (ticketIds.length === 0) {
        alert('No tickets selected');
        return;
    }

    // Create modal HTML
    const modalHtml = `
        <div class="modal-overlay" id="bulkAssignModal">
            <div class="modal-content ascii-frame-outer">
                <span class="bottom-left-corner">╚</span>
                <span class="bottom-right-corner">╝</span>

                <div class="ascii-section-header">Assign ${ticketIds.length} Ticket(s)</div>

                <div class="ascii-content">
                    <div class="ascii-frame-inner">
                        <div class="modal-body">
                            <label for="bulkAssignUser">Assign to:</label>
                            <select id="bulkAssignUser" class="editable">
                                <option value="">Select User...</option>
                                <!-- Users will be loaded dynamically -->
                            </select>
                        </div>
                    </div>
                </div>

                <div class="ascii-divider"></div>

                <div class="ascii-content">
                    <div class="modal-footer">
                        <button onclick="performBulkAssign()" class="btn btn-bulk">Assign</button>
                        <button onclick="closeBulkAssignModal()" class="btn btn-secondary">Cancel</button>
                    </div>
                </div>
            </div>
        </div>
    `;

    document.body.insertAdjacentHTML('beforeend', modalHtml);

    // Fetch users for the dropdown
    fetch('/api/get_users.php')
        .then(response => response.json())
        .then(data => {
            if (data.success && data.users) {
                const select = document.getElementById('bulkAssignUser');
                data.users.forEach(user => {
                    const option = document.createElement('option');
                    option.value = user.user_id;
                    option.textContent = user.display_name || user.username;
                    select.appendChild(option);
                });
            }
        })
        .catch(error => {
            console.error('Error loading users:', error);
        });
}

function closeBulkAssignModal() {
    const modal = document.getElementById('bulkAssignModal');
    if (modal) {
        modal.remove();
    }
}

function performBulkAssign() {
    const userId = document.getElementById('bulkAssignUser').value;
    const ticketIds = getSelectedTicketIds();

    if (!userId) {
        alert('Please select a user');
        return;
    }

    fetch('/api/bulk_operation.php', {
        method: 'POST',
        headers: { 'Content-Type': 'application/json' },
        body: JSON.stringify({
            operation_type: 'bulk_assign',
            ticket_ids: ticketIds,
            parameters: { assigned_to: parseInt(userId) }
        })
    })
    .then(response => response.json())
    .then(data => {
        if (data.success) {
            alert(`Bulk Assign Complete:\n${data.processed} succeeded\n${data.failed} failed`);
            closeBulkAssignModal();
            window.location.reload();
        } else {
            alert('Error: ' + (data.error || 'Unknown error'));
        }
    })
    .catch(error => {
        console.error('Error performing bulk assign:', error);
        alert('Error performing bulk assign: ' + error.message);
    });
}

function showBulkPriorityModal() {
    const ticketIds = getSelectedTicketIds();

    if (ticketIds.length === 0) {
        alert('No tickets selected');
        return;
    }

    const modalHtml = `
        <div class="modal-overlay" id="bulkPriorityModal">
            <div class="modal-content ascii-frame-outer">
                <span class="bottom-left-corner">╚</span>
                <span class="bottom-right-corner">╝</span>

                <div class="ascii-section-header">Change Priority for ${ticketIds.length} Ticket(s)</div>

                <div class="ascii-content">
                    <div class="ascii-frame-inner">
                        <div class="modal-body">
                            <label for="bulkPriority">Priority:</label>
                            <select id="bulkPriority" class="editable">
                                <option value="">Select Priority...</option>
                                <option value="1">P1 - Critical Impact</option>
                                <option value="2">P2 - High Impact</option>
                                <option value="3">P3 - Medium Impact</option>
                                <option value="4">P4 - Low Impact</option>
                                <option value="5">P5 - Minimal Impact</option>
                            </select>
                        </div>
                    </div>
                </div>

                <div class="ascii-divider"></div>

                <div class="ascii-content">
                    <div class="modal-footer">
                        <button onclick="performBulkPriority()" class="btn btn-bulk">Update</button>
                        <button onclick="closeBulkPriorityModal()" class="btn btn-secondary">Cancel</button>
                    </div>
                </div>
            </div>
        </div>
    `;

    document.body.insertAdjacentHTML('beforeend', modalHtml);
}

function closeBulkPriorityModal() {
    const modal = document.getElementById('bulkPriorityModal');
    if (modal) {
        modal.remove();
    }
}

function performBulkPriority() {
    const priority = document.getElementById('bulkPriority').value;
    const ticketIds = getSelectedTicketIds();

    if (!priority) {
        alert('Please select a priority');
        return;
    }

    fetch('/api/bulk_operation.php', {
        method: 'POST',
        headers: { 'Content-Type': 'application/json' },
        body: JSON.stringify({
            operation_type: 'bulk_priority',
            ticket_ids: ticketIds,
            parameters: { priority: parseInt(priority) }
        })
    })
    .then(response => response.json())
    .then(data => {
        if (data.success) {
            alert(`Bulk Priority Update Complete:\n${data.processed} succeeded\n${data.failed} failed`);
            closeBulkPriorityModal();
            window.location.reload();
        } else {
            alert('Error: ' + (data.error || 'Unknown error'));
        }
    })
    .catch(error => {
        console.error('Error performing bulk priority update:', error);
        alert('Error performing bulk priority update: ' + error.message);
    });
}