2025-05-16 20:02:49 -04:00
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<?php
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// Disable error display in the output
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ini_set('display_errors', 0);
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error_reporting(E_ALL);
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Implement comprehensive improvement plan (Phases 1-6)
Security (Phase 1-2):
- Add SecurityHeadersMiddleware with CSP, X-Frame-Options, etc.
- Add RateLimitMiddleware for API rate limiting
- Add security event logging to AuditLogModel
- Add ResponseHelper for standardized API responses
- Update config.php with security constants
Database (Phase 3):
- Add migration 014 for additional indexes
- Add migration 015 for ticket dependencies
- Add migration 016 for ticket attachments
- Add migration 017 for recurring tickets
- Add migration 018 for custom fields
Features (Phase 4-5):
- Add ticket dependencies with DependencyModel and API
- Add duplicate detection with check_duplicates API
- Add file attachments with AttachmentModel and upload/download APIs
- Add @mentions with autocomplete and highlighting
- Add quick actions on dashboard rows
Collaboration (Phase 5):
- Add mention extraction in CommentModel
- Add mention autocomplete dropdown in ticket.js
- Add mention highlighting CSS styles
Admin & Export (Phase 6):
- Add StatsModel for dashboard widgets
- Add dashboard stats cards (open, critical, unassigned, etc.)
- Add CSV/JSON export via export_tickets API
- Add rich text editor toolbar in markdown.js
- Add RecurringTicketModel with cron job
- Add CustomFieldModel for per-category fields
- Add admin views: RecurringTickets, CustomFields, Workflow,
Templates, AuditLog, UserActivity
- Add admin APIs: manage_workflows, manage_templates,
manage_recurring, custom_fields, get_users
- Add admin routes in index.php
Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
2026-01-20 09:55:01 -05:00
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// Apply rate limiting
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require_once dirname(__DIR__) . '/middleware/RateLimitMiddleware.php';
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RateLimitMiddleware::apply('api');
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2025-05-16 20:02:49 -04:00
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// Start output buffering to capture any errors
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ob_start();
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try {
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// Include required files with proper error handling
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$configPath = dirname(__DIR__) . '/config/config.php';
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$commentModelPath = dirname(__DIR__) . '/models/CommentModel.php';
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2026-01-01 15:40:32 -05:00
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$auditLogModelPath = dirname(__DIR__) . '/models/AuditLogModel.php';
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2025-05-16 20:02:49 -04:00
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if (!file_exists($configPath)) {
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throw new Exception("Config file not found: $configPath");
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}
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2026-01-01 15:40:32 -05:00
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2025-05-16 20:02:49 -04:00
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if (!file_exists($commentModelPath)) {
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throw new Exception("CommentModel file not found: $commentModelPath");
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}
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2026-01-01 15:40:32 -05:00
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2025-05-16 20:02:49 -04:00
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require_once $configPath;
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require_once $commentModelPath;
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2026-01-01 15:40:32 -05:00
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require_once $auditLogModelPath;
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// Check authentication via session
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session_start();
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if (!isset($_SESSION['user']) || !isset($_SESSION['user']['user_id'])) {
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throw new Exception("Authentication required");
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}
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2026-01-09 12:32:34 -05:00
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// CSRF Protection
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require_once dirname(__DIR__) . '/middleware/CsrfMiddleware.php';
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if ($_SERVER['REQUEST_METHOD'] === 'POST') {
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$csrfToken = $_SERVER['HTTP_X_CSRF_TOKEN'] ?? '';
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if (!CsrfMiddleware::validateToken($csrfToken)) {
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http_response_code(403);
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header('Content-Type: application/json');
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echo json_encode(['success' => false, 'error' => 'Invalid CSRF token']);
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exit;
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}
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}
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2026-01-01 15:40:32 -05:00
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$currentUser = $_SESSION['user'];
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$userId = $currentUser['user_id'];
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2025-05-16 20:02:49 -04:00
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// Create database connection
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$conn = new mysqli(
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$GLOBALS['config']['DB_HOST'],
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$GLOBALS['config']['DB_USER'],
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$GLOBALS['config']['DB_PASS'],
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$GLOBALS['config']['DB_NAME']
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);
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2026-01-01 15:40:32 -05:00
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2025-05-16 20:02:49 -04:00
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if ($conn->connect_error) {
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throw new Exception("Database connection failed: " . $conn->connect_error);
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}
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2026-01-01 15:40:32 -05:00
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2025-05-16 20:02:49 -04:00
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// Get POST data
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$data = json_decode(file_get_contents('php://input'), true);
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2026-01-01 15:40:32 -05:00
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2025-05-16 20:02:49 -04:00
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if (!$data) {
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throw new Exception("Invalid JSON data received");
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}
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2026-01-01 15:40:32 -05:00
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2025-05-16 20:02:49 -04:00
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$ticketId = $data['ticket_id'];
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2026-01-01 15:40:32 -05:00
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// Initialize models
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2025-05-16 20:02:49 -04:00
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$commentModel = new CommentModel($conn);
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2026-01-01 15:40:32 -05:00
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$auditLog = new AuditLogModel($conn);
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Implement comprehensive improvement plan (Phases 1-6)
Security (Phase 1-2):
- Add SecurityHeadersMiddleware with CSP, X-Frame-Options, etc.
- Add RateLimitMiddleware for API rate limiting
- Add security event logging to AuditLogModel
- Add ResponseHelper for standardized API responses
- Update config.php with security constants
Database (Phase 3):
- Add migration 014 for additional indexes
- Add migration 015 for ticket dependencies
- Add migration 016 for ticket attachments
- Add migration 017 for recurring tickets
- Add migration 018 for custom fields
Features (Phase 4-5):
- Add ticket dependencies with DependencyModel and API
- Add duplicate detection with check_duplicates API
- Add file attachments with AttachmentModel and upload/download APIs
- Add @mentions with autocomplete and highlighting
- Add quick actions on dashboard rows
Collaboration (Phase 5):
- Add mention extraction in CommentModel
- Add mention autocomplete dropdown in ticket.js
- Add mention highlighting CSS styles
Admin & Export (Phase 6):
- Add StatsModel for dashboard widgets
- Add dashboard stats cards (open, critical, unassigned, etc.)
- Add CSV/JSON export via export_tickets API
- Add rich text editor toolbar in markdown.js
- Add RecurringTicketModel with cron job
- Add CustomFieldModel for per-category fields
- Add admin views: RecurringTickets, CustomFields, Workflow,
Templates, AuditLog, UserActivity
- Add admin APIs: manage_workflows, manage_templates,
manage_recurring, custom_fields, get_users
- Add admin routes in index.php
Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
2026-01-20 09:55:01 -05:00
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// Extract @mentions from comment text
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$mentions = $commentModel->extractMentions($data['comment_text'] ?? '');
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$mentionedUsers = [];
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if (!empty($mentions)) {
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$mentionedUsers = $commentModel->getMentionedUsers($mentions);
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}
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2026-01-01 15:40:32 -05:00
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// Add comment with user tracking
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$result = $commentModel->addComment($ticketId, $data, $userId);
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// Log comment creation to audit log
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if ($result['success'] && isset($result['comment_id'])) {
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$auditLog->logCommentCreate($userId, $result['comment_id'], $ticketId);
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Implement comprehensive improvement plan (Phases 1-6)
Security (Phase 1-2):
- Add SecurityHeadersMiddleware with CSP, X-Frame-Options, etc.
- Add RateLimitMiddleware for API rate limiting
- Add security event logging to AuditLogModel
- Add ResponseHelper for standardized API responses
- Update config.php with security constants
Database (Phase 3):
- Add migration 014 for additional indexes
- Add migration 015 for ticket dependencies
- Add migration 016 for ticket attachments
- Add migration 017 for recurring tickets
- Add migration 018 for custom fields
Features (Phase 4-5):
- Add ticket dependencies with DependencyModel and API
- Add duplicate detection with check_duplicates API
- Add file attachments with AttachmentModel and upload/download APIs
- Add @mentions with autocomplete and highlighting
- Add quick actions on dashboard rows
Collaboration (Phase 5):
- Add mention extraction in CommentModel
- Add mention autocomplete dropdown in ticket.js
- Add mention highlighting CSS styles
Admin & Export (Phase 6):
- Add StatsModel for dashboard widgets
- Add dashboard stats cards (open, critical, unassigned, etc.)
- Add CSV/JSON export via export_tickets API
- Add rich text editor toolbar in markdown.js
- Add RecurringTicketModel with cron job
- Add CustomFieldModel for per-category fields
- Add admin views: RecurringTickets, CustomFields, Workflow,
Templates, AuditLog, UserActivity
- Add admin APIs: manage_workflows, manage_templates,
manage_recurring, custom_fields, get_users
- Add admin routes in index.php
Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
2026-01-20 09:55:01 -05:00
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// Log mentions to audit log
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foreach ($mentionedUsers as $mentionedUser) {
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$auditLog->log(
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$userId,
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'mention',
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'user',
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(string)$mentionedUser['user_id'],
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[
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'ticket_id' => $ticketId,
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'comment_id' => $result['comment_id'],
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'mentioned_username' => $mentionedUser['username']
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]
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);
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}
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// Add mentioned users to result for frontend
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$result['mentions'] = array_map(function($u) {
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return $u['username'];
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}, $mentionedUsers);
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2026-01-01 15:40:32 -05:00
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}
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2026-01-01 16:14:56 -05:00
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// Add user display name to result for frontend
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if ($result['success']) {
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$result['user_name'] = $currentUser['display_name'] ?? $currentUser['username'];
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}
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2025-05-16 20:02:49 -04:00
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// Discard any unexpected output
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ob_end_clean();
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2026-01-01 15:40:32 -05:00
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2025-05-16 20:02:49 -04:00
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// Return JSON response
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header('Content-Type: application/json');
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echo json_encode($result);
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} catch (Exception $e) {
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// Discard any unexpected output
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ob_end_clean();
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// Return error response
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header('Content-Type: application/json');
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echo json_encode([
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'success' => false,
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'error' => $e->getMessage()
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]);
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}
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