Updated priority system

hwmonDaemon.py

@@ -774,6 +774,57 @@ class SystemHealthMonitor:
 
         return description
 
+    def _determine_ticket_priority(self, issue: str, health_report: Dict[str, Any]) -> str:
+        """
+        Determine ticket priority based on issue type and severity.
+        P1 = Critical system outages (reserved for future major outages)  
+        P2 = Hardware failures requiring same-day response
+        P3 = Warnings requiring response within 1-3 days
+        P4 = Low priority monitoring alerts
+        """
+        
+        issue_lower = issue.lower()
+        
+        # P1 - Reserved for major system outages (implement later)
+        # if 'cluster down' in issue_lower or 'total failure' in issue_lower:
+        #     return self.PRIORITIES['CRITICAL']  # P1
+        
+        # P2 - Hardware failures requiring same-day response
+        if any(keyword in issue_lower for keyword in [
+            'smart failure', 'drive failure', 'disk failure',
+            'uncorrectable ecc', 'hardware failure',
+            'critical temperature', 'firmware issue',
+            'reallocated sector', 'pending sector'
+        ]):
+            return self.PRIORITIES['HIGH']  # P2
+        
+        # P2 - SMART errors indicating potential drive failure
+        if 'smart issues' in issue_lower and any(error_type in issue_lower for error_type in [
+            'error', 'failed', 'reallocated', 'pending', 'uncorrectable'
+        ]):
+            return self.PRIORITIES['HIGH']  # P2
+            
+        # P2 - Critical storage usage (>90%)
+        if 'critical storage usage' in issue_lower:
+            return self.PRIORITIES['HIGH']  # P2
+            
+        # P2 - Network failures affecting cluster communication  
+        if any(keyword in issue_lower for keyword in [
+            'network failure', 'unreachable', 'network down'
+        ]):
+            return self.PRIORITIES['HIGH']  # P2
+        
+        # P3 - Warnings requiring attention within days
+        if any(keyword in issue_lower for keyword in [
+            'high temperature', 'high storage usage', 
+            'correctable ecc', 'high cpu usage',
+            'warning'
+        ]):
+            return self.PRIORITIES['MEDIUM']  # P3
+            
+        # P4 - Low priority monitoring alerts
+        return self.PRIORITIES['LOW']  # P4
+
     def _create_tickets_for_issues(self, health_report: Dict[str, Any]):
         issues = self._detect_issues(health_report)
         if not issues: