diff --git a/hwmonDaemon.py b/hwmonDaemon.py
index 93363d5..f04a418 100644
--- a/hwmonDaemon.py
+++ b/hwmonDaemon.py
@@ -49,13 +49,15 @@ class SystemHealthMonitor:
             'CEPH': '10.10.90.1',
             'PING_TIMEOUT': 1,
             'PING_COUNT': 1
-        }
+        },
+        'EXCLUDED_MOUNTS': ['/media']
     }
     TICKET_TEMPLATES = {
         'ACTION_TYPE': '[auto]',
         'ENVIRONMENT': '[production]',
         'TICKET_TYPE': '[maintenance]',
         'HARDWARE_TYPE': '[hardware]',
+        'SOFTWARE_TYPE': '[software]'
         'NETWORK_TYPE': '[network]',
         'SCOPE_SINGLE': '[single-node]',
         'SCOPE_CLUSTER': '[cluster-wide]',
@@ -614,7 +616,17 @@ class SystemHealthMonitor:
                 if drive_details['capacity']:
                     drive_size = f"[{drive_details['capacity']}] "
 
-            ticket_title = f"[{hostname}] {action_type} {hardware_type} {drive_size}{issue} {scope} {environment} {ticket_type}"
+            issue_type = 'SOFTWARE' if 'LXC' in issue else 'HARDWARE'
+
+            ticket_title = (
+                f"[{hostname}]"
+                f"[{self.TICKET_TEMPLATES['ACTION_TYPE']['AUTO']}]"
+                f"[{self.TICKET_TEMPLATES['ISSUE_TYPE'][issue_type]}] "
+                f"{issue} "
+                f"[{self.TICKET_TEMPLATES['SCOPE']['SINGLE_NODE']}]"
+                f"[{self.TICKET_TEMPLATES['ENVIRONMENT']['PRODUCTION']}]"
+                f"[{self.TICKET_TEMPLATES['TYPE']['MAINTENANCE']}]"
+            )
             description = self._generate_detailed_description(issue, health_report)
 
             ticket_payload = {
@@ -1331,6 +1343,9 @@ class SystemHealthMonitor:
                         try:
                             parts = fs_line.split()
                             if len(parts) >= 6:
+                                if parts[5] in self.CONFIG['EXCLUDED_MOUNTS']:
+                                    continue
+
                                 # Convert size strings to comparable values
                                 total = parts[2]
                                 used = parts[3]