diff --git a/hwmonDaemon.py b/hwmonDaemon.py
index aaba83a..83abe61 100644
--- a/hwmonDaemon.py
+++ b/hwmonDaemon.py
@@ -639,7 +639,15 @@ class SystemHealthMonitor:
         software_type = self.TICKET_TEMPLATES['SOFTWARE_TYPE']
 
         for issue in issues:
-            priority = self.PRIORITIES['MEDIUM']
+            if issue.lower().startswith('critical') or 'critical' in issue.upper():
+                priority = self.PRIORITIES['CRITICAL']
+            elif issue.lower().startswith('warning') or 'warning' in issue.lower():
+                # all warnings become LOW priority (4)
+                priority = self.PRIORITIES['LOW']
+            else:
+                # everything else stays at MEDIUM (3)
+                priority = self.PRIORITIES['MEDIUM']
+
             category = self.TICKET_TEMPLATES['DEFAULT_CATEGORY']
             issue_type = self.TICKET_TEMPLATES['DEFAULT_ISSUE_TYPE']
             scope = self.TICKET_TEMPLATES['SCOPE']['SINGLE_NODE']