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gandalf/templates
jaredandClaude Opus 5.5 0921e82c54
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Dashboard: flag stale alerts and tickets left open
Gandalf only comments on tickets, so a ticket can stay open long after its
alert cleared (pbs's ticket sat open for a month), and an alert can stay
active for days once nobody is looking.

- The monitor reads Tinker's open ticket list (tickets_api.php, read scope)
  every 15 minutes and saves it. A failed read keeps the previous list.
- Active alerts get a stale badge after monitor.stale_alert_days (3), and a
  "ticket closed" badge when their ticket was closed while still active.
- A Needs Follow-up panel lists open tickets whose every alert cleared at
  least monitor.stale_ticket_hours (24) ago.
- A "TO FOLLOW UP" status chip counts both. If the open ticket list is over
  2 hours old, the ticket flags are left off rather than guessed.
- Replaced an — in the alert count notice.

Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
2026-11-14 15:57:58 -05:00
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