When an alert that opened a ticket clears, the monitor now comments on the
ticket (when it cleared, how long it lasted, failed checks, a link back).
It never closes or changes a ticket's status. Failed notes retry each
cycle for 24 hours; a 401/403 from Tinker stops them until restart.
Tickets are now Markdown with a "What to check" list and, where known:
the switch port the device plugs into (kept from the last time it was
seen, so a dead host still shows it), cutsheet cables and their path,
how often the alert fired in the last 7/30 days, other open alerts on the
device, and links into Gandalf (gandalf.public_url). Titles are unchanged
so Tinker's duplicate detection still works.
network_events gains recovery_notified, added at monitor startup; rows
that cleared before the upgrade count as already notified.
Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
