diff --git a/app.py b/app.py
index df59a52..ef9257d 100644
--- a/app.py
+++ b/app.py
@@ -29,6 +29,19 @@ app = Flask(__name__)
 
 _cfg = None
 
+
+@app.context_processor
+def inject_config():
+    """Inject safe config values into all templates."""
+    cfg = _config()
+    return {
+        'config': {
+            'ticket_api': {
+                'web_url': cfg.get('ticket_api', {}).get('web_url', 'http://t.lotusguild.org/ticket/'),
+            }
+        }
+    }
+
 # In-memory diagnostic job store { job_id: { status, result, created_at } }
 _diag_jobs: dict = {}
 _diag_lock = threading.Lock()
diff --git a/monitor.py b/monitor.py
index dab544e..95c80e3 100644
--- a/monitor.py
+++ b/monitor.py
@@ -641,6 +641,7 @@ class NetworkMonitor:
         self.poll_interval = mon.get('poll_interval', 120)
         self.fail_thresh = mon.get('failure_threshold', 2)
         self.cluster_thresh = mon.get('cluster_threshold', 3)
+        self.cluster_name = mon.get('cluster_name', CLUSTER_NAME)
 
         # Build Prometheus instance → hostname lookup
         self._instance_map: Dict[str, str] = {
@@ -706,13 +707,13 @@ class NetworkMonitor:
             sup = db.check_suppressed(suppressions, 'all', '')
             event_id, is_new, consec = db.upsert_event(
                 'cluster_network_issue', 'critical', 'prometheus',
-                CLUSTER_NAME, '',
+                self.cluster_name, '',
                 f'{len(hosts_with_regression)} hosts reporting simultaneous interface failures: '
                 f'{", ".join(hosts_with_regression)}',
             )
             if not sup and is_new:
                 title = (
-                    f'[{CLUSTER_NAME}][auto][production][issue][network][cluster-wide] '
+                    f'[{self.cluster_name}][auto][production][issue][network][cluster-wide] '
                     f'Multiple hosts reporting interface failures'
                 )
                 desc = (
@@ -728,7 +729,7 @@ class NetworkMonitor:
                 if tid:
                     db.set_ticket_id(event_id, tid)
         else:
-            db.resolve_event('cluster_network_issue', CLUSTER_NAME, '')
+            db.resolve_event('cluster_network_issue', self.cluster_name, '')
 
     def _ticket_interface(
         self, event_id: int, is_new: bool, host: str, iface: str, consec: int
diff --git a/static/app.js b/static/app.js
index 8b61380..3c544a4 100644
--- a/static/app.js
+++ b/static/app.js
@@ -135,8 +135,10 @@ function updateEventsTable(events) {
     const supType = e.event_type === 'unifi_device_offline' ? 'unifi_device'
                   : e.event_type === 'interface_down'       ? 'interface'
                   : 'host';
+    const ticketBase = (typeof GANDALF_CONFIG !== 'undefined' && GANDALF_CONFIG.ticket_web_url)
+      ? GANDALF_CONFIG.ticket_web_url : 'http://t.lotusguild.org/ticket/';
     const ticket = e.ticket_id
-      ? `<a href="http://t.lotusguild.org/ticket/${e.ticket_id}" target="_blank"
+      ? `<a href="${ticketBase}${e.ticket_id}" target="_blank"
             class="ticket-link">#${e.ticket_id}</a>`
       : '–';
     return `
diff --git a/templates/base.html b/templates/base.html
index 0b6bf43..7397bdd 100644
--- a/templates/base.html
+++ b/templates/base.html
@@ -41,6 +41,11 @@
     {% block content %}{% endblock %}
   </main>
 
+  <script>
+    const GANDALF_CONFIG = {
+      ticket_web_url: "{{ config.get('ticket_api', {}).get('web_url', 'http://t.lotusguild.org/ticket/') }}"
+    };
+  </script>
   <script src="{{ url_for('static', filename='app.js') }}"></script>
   {% block scripts %}{% endblock %}
 </body>
diff --git a/templates/index.html b/templates/index.html
index 93cb6e2..498d3ba 100644
--- a/templates/index.html
+++ b/templates/index.html
@@ -219,7 +219,7 @@
             <td>{{ e.consecutive_failures }}</td>
             <td>
               {% if e.ticket_id %}
-              <a href="http://t.lotusguild.org/ticket/{{ e.ticket_id }}" target="_blank"
+              <a href="{{ config.ticket_api.web_url }}{{ e.ticket_id }}" target="_blank"
                  class="ticket-link">#{{ e.ticket_id }}</a>
               {% else %}–{% endif %}
             </td>
diff --git a/templates/inspector.html b/templates/inspector.html
index af3221a..f1aee6c 100644
--- a/templates/inspector.html
+++ b/templates/inspector.html
@@ -451,7 +451,11 @@ function pollDiagnostic(jobId, statusEl, resultsEl) {
         renderDiagnosticResults(resp.result, resultsEl);
       }
     })
-    .catch(() => {});
+    .catch(() => {
+      clearInterval(_diagPollTimer);
+      _diagPollTimer = null;
+      statusEl.textContent = 'Error: lost connection while collecting diagnostics.';
+    });
   }, 2000);
 }